Refund Policy

Thanks for purchasing our products at The Family Care India operated by Aurum Medicare Pvt. Ltd.

1. In order to be eligible for a refund, return or exchange, you must have to submit the appropriate proof of the damaged or wrong product received within 15 calendar days of your purchase.
2. The proof of documents include invoice, pictures or videos.
3. The company has the right to take further action for refund, refund or exchange on the basis of the documents submitted.
4. The product must be in the same condition that you receive it undamaged in any way.
5. After we receive your item, our team of professionals will inspect it and process your refund.
6. The money will be refunded to the original payment method you used during the purchase.
7. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
8. If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund, return or exchange.
9. If anything is unclear or you have more questions feel free to contact our customer support team.
10. If our products arrived damaged, rotten, or contaminated in any way, please contact us right away.